IFSO Quality Risk and Compliance Manager Natalie Thomas has been appointed to succeed Nigel Cooper as Senior Quality Risk and Compliance Manager. Natalie is well known to NAFD members, has more than sixteen years’ experience in the funeral sector having joined the team of inspectors in 2018 after a career in both independent and cooperative […]
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In 2021, the National Association of Funeral Directors took a strategic decision to evolve its inspectorate, compliance, and quality functions and so, in January 2022, the NAFD launched the Independent Funeral Standards Organisation (IFSO) to help its members demonstrate their pursuit of high standards, to the public and to stakeholders and to provide an ideal […]
By Nigel Cooper, Head of Quality Risk and Compliance The New Year is always a busy time of year for the 4,000 funeral homes that IFSO’s four-strong team of inspectors looks after – and a busy time for the IFSO team too. As we complete our operational planning for the year ahead, we are always […]
In his presentation to the NAFD’s Autumn General Meeting, IFSO Head of Quality Risk & Compliance Nigel Cooper updated the Association’s members on recent inspection activity and key themes arising from non or partial compliance identified during the visits. In the course of the six months between 1 April 2023 and 30 September 2023, he advised […]
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The Independent Funeral Standards Organisation (IFSO), which provides independent scrutiny and oversight of more than 4,000 UK funeral homes, welcomes the launch of the second phase of the Inquiry into the crimes of David Fuller. Natalie McKail, independent chair of IFSO, said: “Since its launch as an independent standards body two years ago, IFSO has […]
Natalie McKail, the former Inspector of Funeral Directors in Scotland, has been appointed to succeed the Rt Hon. David Heath CBE as chair of the Independent Funeral Standards Organisation. Natalie’s appointment reflects a decision taken by the NAFD Governing Board, as sole IFSO member, to require prudent adjustments to IFSO’s operational structure, in response to […]
