In 2021, the National Association of Funeral Directors took a strategic decision to evolve its inspectorate, compliance, and quality functions and so, in January 2022, the NAFD launched the Independent Funeral Standards Organisation (IFSO) to help its members demonstrate their pursuit of high standards, to the public and to stakeholders and to provide an ideal […]
By Nigel Cooper, Head of Quality Risk and Compliance The New Year is always a busy time of year for the 4,000 funeral homes that IFSO’s four-strong team of inspectors looks after – and a busy time for the IFSO team too. As we complete our operational planning for the year ahead, we are always […]
