Meet the Team.

An experienced team delivering robust regulation by consent

Meet IFSO’s Quality Risk and Compliance Managers – delivering quality assurance for 4,000 funeral homes across the UK.
Natalie Thomas
Natalie ThomasSouth East Quality Risk and Compliance Manager
Natalie is the Lead Quality Risk and Compliance Manager covering the South East of England. Having previously been employed with both…
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Gary O’Hara
Gary O’HaraScotland & North England Quality Risk and Compliance Manager
Gary is a Quality Risk and Compliance Manager for Scotland and the North of England. His previous…
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David Hunter
David HunterQuality Risk & Compliance Manager
Before joining IFSO, David was a Standards & Quality Manager with the NAFD and brings with him…
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Quality Risk and Compliance Manager - Midlands, Yorkshire and East Anglia.
Our new member of the QRCM team will be announced soon!
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Meet the Team.

An experienced team to deliver robust regulation

Discover the team delivering a new independent regulator for the industry
Natalie McKail
Natalie McKail Independent Chair
Natalie McKail, the former Inspector of Funeral Directors in Scotland, has been appointed as chair of the Independent Funeral Standards Organisation…
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Nigel Cooper
Nigel CooperHead of Quality Risk & Compliance
Nigel has over 30 years’ experience in the funeral industry working for a wide range of funeral providers and in a number of different roles. For the last 9 years Nigel has been employed by the National Association of Funeral Directors…
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David Hunter
David HunterQuality Risk & Compliance Manager
David Hunter is a Quality Risk & Compliance Manager who helps ensure that funeral companies are meeting their requirements and providing the most professional levels of service…
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Gary O’Hara
Gary O’HaraScotland & North England Quality Risk and Compliance Manager
Gary is a Quality Risk and Compliance Manager for Scotland and the North of England. His previous employment included time in the Retail Trade before moving onto the Funeral Profession in 2002….
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Natalie Thomas
Natalie ThomasSouth East Quality Risk and Compliance Manager
Natalie is a Quality Risk and Compliance Manager covering the South East of England. Having previously been employed with both a large, well known Funeral Business and two independent funeral firms…
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Read the Funeral
Director Code

IFSO sets high standards for its members, and member firms must abide by the Funeral Director Code – our comprehensive code of practice, developed in consultation with the wider sector and consumer organisations.

Read the Code